Flower Delivery Terms & Conditions in Wood Green

Introduction

Welcome to Flowers Wood Green. These Terms & Conditions form the contract between you, our valued customer, and Flowers Wood Green ("we", "our", or "us") relating to use of our online flower shop and all flower delivery services provided to customers throughout Wood Green and its surrounding areas. Please read these terms carefully before placing any orders. By using our website and making a purchase, you accept the terms set out below. If you have any questions about these Terms & Conditions, please contact us before ordering.

Order Process

When you choose Flowers Wood Green for online flower delivery, placing an order involves the following steps:

• Product Selection: Browse our online shop for fresh floral arrangements, hand-tied bouquets, and other floral gifts available for delivery in Wood Green and surrounding areas.
• Add to Basket: Once you have decided on your preferred floral products, add them to your shopping basket. Please check quantities, colour choices, and delivery details for accuracy.
• Checkout: Proceed to checkout to confirm your order. You will need to provide a delivery address within Wood Green or the nearby region, your contact details, and any personalised messages to accompany your flowers.
• Order Review: Carefully review your entire order, including the contents, recipient address, date, and personal message, before final confirmation.
• Payment: Complete payment as required at checkout, using our approved payment methods. Your order will not be processed until full payment is received.
• Order Confirmation: After successful payment, you will receive an order confirmation on the website and by email. This confirmation acts as acceptance of your order, subject to these Terms & Conditions and availability.

Should any part of your order not be available or should there be a problem with processing, we will notify you as soon as possible to discuss possible alternatives or issue a full refund.

Delivery Policy

We provide flower delivery across Wood Green and surrounding areas. Deliveries are made to the address you supply during the checkout process. Please ensure the details are accurate and accessible on the expected delivery date. While we strive to deliver at your requested date and time, flowers are perishable items and sometimes delivery may be delayed due to traffic, weather, or other unforeseen events. In such cases, we will notify you promptly. If no one is available at the specified address to accept the delivery, we may leave your flowers with a neighbouring address or in a safe location, subject to our discretion, and an informational note will be left.

Product Availability and Substitutions

All products on the website are subject to availability. In the rare event that a particular bloom or product is unavailable (for example, due to seasonal fluctuations), we reserve the right to substitute with a flower of similar style, value, and quality to meet your order requirements. We will make reasonable efforts to ensure substitutions retain the overall design and appearance of the bouquet or arrangement as depicted on our website.

Payments

Payments for online flower orders must be made in full at the time of ordering, using one of the accepted payment methods specified at checkout. We use secure payment gateways to ensure your personal and financial information are kept safe. Prices on our website are listed in pounds sterling (GBP) and include VAT and standard delivery charges, unless expressly stated otherwise. Please note we do not accept payment by cheque or cash on delivery for online orders.

Cancellations and Amendments

We understand that plans can change. If you wish to cancel or amend your flower order, please contact us as soon as possible. For online orders within Wood Green and the surrounding areas, the following cancellation policies apply:

• Before Dispatch: Cancellations or order changes requested before your flowers have been prepared and dispatched are generally possible. Please contact us promptly to request an amendment or cancellation. We will provide a full refund for cancellations made at this stage.
• After Dispatch: If your order has already been prepared, arranged, or dispatched, cancellations are not typically possible due to the perishable nature of fresh flowers. For amendments, please contact us immediately and we will endeavor to assist if possible, but cannot guarantee changes.

Refunds for timely cancellations will be processed to your original payment method. If an order is cancelled due to unavailability of products or factors outside your control, a full refund will also be given.

Returns and Refunds

Because fresh flowers are highly perishable, we do not accept returns of floral arrangements or bouquets. However, customer satisfaction is important to us. If you are not satisfied with the quality of your flowers delivered within Wood Green or surrounding areas, please contact us within 24 hours of delivery with photographic evidence describing the issue. We will assess and, where appropriate, offer a replacement, partial refund, or full refund at our discretion. Claims made outside this time frame may be considered but are not guaranteed to be accepted.

Customer Responsibilities

You are responsible for providing accurate details during ordering, including the delivery address, recipient’s name, and any special instructions. Failed or delayed deliveries caused by incorrect or incomplete delivery details will not be eligible for a refund or redelivery at our expense. If you provide additional instructions (e.g., leaving flowers with a neighbour or a safe place), you assume responsibility for the order after delivery confirmation.

Our Liability

Flowers Wood Green will take every reasonable step to ensure your online flower order is fulfilled to a high standard and delivered on time. We do not accept liability for:

• Late deliveries due to circumstances beyond our control (such as extreme weather, road closures, or major events affecting Wood Green and nearby areas).
• Damage to flowers resulting from improper handling or storage by the recipient post-delivery.
• Minor differences in colour, composition, or presentation resulting from natural variation or substitutions required by availability.
• Orders not delivered due to the provision of incorrect delivery information or an inability to access the delivery location.

Our total liability in respect of any order, whether in contract, tort (including negligence) or otherwise, shall be limited to the price paid for your order.

Intellectual Property

All content, designs, photographs, and text featured on the Flowers Wood Green website are the property of Flowers Wood Green and may not be copied, replicated, or used for commercial gain without our express written consent.

Privacy and Personal Data

We are committed to protecting your privacy and only use your personal data to process and fulfill your order, communicate with you about your purchase, and for record-keeping purposes. For full detail, please refer to our Privacy Policy available on our website. We do not sell, distribute, or share your customer information except as necessary to provide our service or as required by law.

Force Majeure

Flowers Wood Green will not be held liable for any delay or failure in delivery due to events or circumstances outside our reasonable control. This includes, but is not limited to, natural disasters, adverse weather, fire, pandemic, strikes, acts of terrorism, or transport disruptions in Wood Green or surrounding areas.

Amendments to Terms

We reserve the right to update, change, or replace any part of these Terms & Conditions at our discretion. The latest version will always be available on our website. Continued use of our site and services constitutes acceptance of the current terms at the time of order.

Governing Law

These Terms & Conditions, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales. By using our online services for flower delivery within Wood Green and surrounding areas, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Applicability of Terms

These Terms & Conditions apply to all customers of the Flowers Wood Green website, regardless of whether the delivery address is within Wood Green itself or any of the surrounding local areas. Please ensure you have reviewed and accepted these terms before completing your online flower delivery order.

Contact

If you have any questions regarding these Terms & Conditions or any other aspect of our online flower delivery service, please contact us using the details provided on our website. We are always happy to help our customers across Wood Green and the wider local community.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Wood Green, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Wood Green.

For assistance with orders, returns or account queries, please fill out the Contact Us form.