Returns & Complaints – Flowers Wood Green
Our Fresh Flowers Guarantee in Wood Green
At Flowers Wood Green, providing fresh, beautiful flowers to our local community is at the heart of everything we do. As a trusted florist serving Wood Green households and businesses, we stand by the quality of our arrangements with our Fresh Flowers Guarantee. If your delivery does not arrive in pristine condition or falls short of your expectations, our returns, refunds, and complaints policy ensures you are fully supported.
Damaged-on-Arrival Policy
We take extra care to package and deliver every bouquet with the utmost attention. However, should your flowers arrive damaged or in poor condition, please notify us as soon as possible. To help us resolve the issue quickly, we ask customers to:
- Contact us within 24 hours of receiving your delivery
- Provide your order details and a photo of the damaged flowers or arrangement
Once we verify the damage, we make it a priority to offer you a solution that meets your needs.
Freshness Window
The longevity of our flowers is one of our greatest sources of pride. We guarantee that your flowers will remain fresh for a minimum of five days from the date of delivery, provided they are properly cared for according to our care guidelines. If your flowers begin to wilt or deteriorate within this period, please get in touch so we can review your case and offer support. After the five-day freshness window, we are unable to process claims relating to natural wilting or aging.
Refund and Replacement Options
Your satisfaction is our priority. Depending on your situation and preference, we can offer:
- Replacement Arrangement: We will prepare and deliver a new bouquet or floral display, free of charge.
- Full Refund: If you prefer, we are happy to process a full refund to your original payment method.
Please note that refunds may take 3-5 business days to appear on your statement, depending on your bank or payment provider.
Complaints Process
We strive for excellence with every order. If you are unsatisfied with any aspect of our service or products—not limited to flower quality—you are encouraged to contact us directly. Please include your order details and the nature of your complaint so we can respond efficiently. We aim to respond to all complaints within one business day and resolve issues as quickly as possible to ensure your experience with Flowers Wood Green remains positive.
Your Trusted Wood Green Florist
Flowers Wood Green is proud to be part of the local Wood Green community, bringing fresh blooms to homes and businesses throughout the area. Our customer care and floral expertise are trusted by our neighbours, and we are dedicated to upholding our Fresh Flowers Guarantee for every customer, every time.
If you have any concerns about your order, or simply want to share feedback about our service, please do not hesitate to reach out. Your loyalty and satisfaction are what make us Wood Green’s favourite florist.
